{"id":19,"date":"2015-10-15T14:50:55","date_gmt":"2015-10-15T14:50:55","guid":{"rendered":"http:\/\/wpoffice\/construction\/?page_id=9"},"modified":"2026-03-12T15:53:06","modified_gmt":"2026-03-12T14:53:06","slug":"home-2","status":"publish","type":"page","link":"https:\/\/www.mediateurfevad.fr\/","title":{"rendered":"Home"},"content":{"rendered":"<div id='full_slider_1'  class='avia-fullwidth-slider main_color avia-shadow   avia-builder-el-0  el_before_av_hr  avia-builder-el-first   container_wrap sidebar_right'  ><div   data-size='featured'  data-lightbox_size='large'  data-animation='fade'  data-conditional_play=''  data-ids='252'  data-video_counter='0'  data-autoplay='true'  data-bg_slider='false'  data-slide_height=''  data-handle='av_slideshow_full'  data-interval='5'  data-class=' '  data-el_id=''  data-css_id=''  data-scroll_down=''  data-control_layout='av-control-minimal'  data-custom_markup=''  data-perma_caption=''  data-autoplay_stopper=''  data-image_attachment=''  data-min_height='0px'  data-lazy_loading='disabled'  data-src=''  data-position='top left'  data-repeat='no-repeat'  data-attach='scroll'  data-stretch=''  data-default-height='28.666666666667'  class='avia-slideshow avia-slideshow-1  av-control-minimal av-default-height-applied avia-slideshow-featured av_slideshow_full   avia-fade-slider '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 33.725490196078%;' ><li  class=' av-single-slide slide-1 ' ><div data-rel='slideshow-1' class='avia-slide-wrap '   ><div class = \"caption_fullwidth av-slideshow-caption caption_right\"><div class = \"container caption_container\"><div class = \"slideshow_caption\"><div class = \"slideshow_inner_caption\"><div class = \"slideshow_align_caption\"><h2  class='avia-caption-title  '  itemprop=\"name\" >La M\u00e9diation de la consommation FEVAD<\/h2><br\/><a href='https:\/\/www.mediateurfevad.fr\/index.php\/espace-consommateur\/'  class='avia-slideshow-button avia-button avia-color-theme-color avia-multi-slideshow-button' data-duration='800' data-easing='easeInOutQuad'>Consommateurs<\/a><a href='https:\/\/www.mediateurfevad.fr\/index.php\/espace-entreprise\/'  class='avia-slideshow-button avia-button avia-color-theme-color-subtle avia-multi-slideshow-button avia-slideshow-button-2' data-duration='800' data-easing='easeInOutQuad'>Entreprises<\/a><\/div><\/div><\/div><\/div><\/div><img decoding=\"async\" class=\"wp-image-252 avia-img-lazy-loading-not-252\"  src=\"https:\/\/www.mediateurfevad.fr\/wp-content\/uploads\/2015\/10\/BANNIERES_1275x4752_c4-1275x430.jpg\" width=\"1275\" height=\"430\" title='BANNIERES_1275x4752_c4' alt=''  itemprop=\"thumbnailUrl\"   \/><div class='av-section-color-overlay' style='opacity: 0.1; background-color: #000000; '><\/div><\/div><\/li><\/ul><\/div><\/div><div id='after_full_slider_1'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-19'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" id=\"style-css-av-8xxf-72e1856e132df04dbeda526e0387d2d2\">\n.hr.av-8xxf-72e1856e132df04dbeda526e0387d2d2{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-8xxf-72e1856e132df04dbeda526e0387d2d2 hr-invisible  avia-builder-el-1  el_after_av_slideshow_full  el_before_av_section  avia-builder-el-no-sibling  '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" id=\"style-css-av-pmr-3376dc7bde25d24939f36bba99297920\">\n.avia-section.av-pmr-3376dc7bde25d24939f36bba99297920{\nbackground-color:#ffffff;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-pmr-3376dc7bde25d24939f36bba99297920 alternate_color avia-section-default avia-no-border-styling  avia-builder-el-2  el_after_av_hr  el_before_av_section  avia-bg-style-scroll  av-minimum-height av-minimum-height-custom  container_wrap sidebar_right'  ><div class='container av-section-cont-open' style='height:10px'><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-19'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" id=\"style-css-av-1eq8z-9dca84676cc6ffff67611d1b3586e582\">\n#top .flex_column.av-1eq8z-9dca84676cc6ffff67611d1b3586e582{\nborder-radius:0px;\n-webkit-border-radius:0px;\n-moz-border-radius:0px;\npadding:0px;\n}\n<\/style>\n<div class='flex_column av-1eq8z-9dca84676cc6ffff67611d1b3586e582 av_one_full  avia-builder-el-3  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding '   ><section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  av_inherit_color '  style='color:#000000; '  itemprop=\"text\" ><h1 style=\"text-align: center; text-transform: uppercase;\">La m\u00e9diation de la consommation s\u2019adapte pour<br \/>\nl\u2019inclusion num\u00e9rique<\/h1>\n<h3>Soucieuse de proposer la meilleure exp\u00e9rience possible \u00e0 tous nos internautes, nous facilitons la navigation du site pour les personnes en situation de handicap.<\/h3>\n<p><a data-faciliti-popin=\"FACIL'iti : Adaptez l\u2019affichage\" aria-label=\"FACIL'iti : Adaptez l\u2019affichage\"><button style=\"margin: 0; padding: 0; border: 0; background: unset; font-size: 100%; font: inherit; vertical-align: baseline;\" type=\"button\" data-faciliti-popin=\"\" aria-label=\"FACIL'iti : Adaptez l\u2019affichage\"><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.mediateurfevad.fr\/wp-content\/uploads\/2024\/02\/cta-faciliti.png\" alt=\"G\u00e9rer les options d\u2019affichage\" width=\"377\" height=\"104\" \/><\/button><\/a><\/p>\n<\/div><\/section><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_2'  class='avia-section av-113sin-5646f892b149518bdcba20472552b5c9 main_color avia-section-large avia-no-border-styling  avia-builder-el-5  el_after_av_section  el_before_av_section  avia-bg-style-scroll  container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-19'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" id=\"style-css-av-10ne0b-2b5b31c6f49099f4151fe5b8d48a7004\">\n.av-special-heading.av-10ne0b-2b5b31c6f49099f4151fe5b8d48a7004{\npadding-bottom:0px;\n}\n<\/style>\n<div  class='av-special-heading av-10ne0b-2b5b31c6f49099f4151fe5b8d48a7004 av-special-heading-h2 blockquote modern-quote modern-centered  avia-builder-el-6  el_before_av_hr  avia-builder-el-first  '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Bienvenue sur le site du service M\u00e9diation de la consommation FEVAD<\/h2><div class='special-heading-border'><div class='special-heading-inner-border'><\/div><\/div><\/div>\n\n<style type=\"text\/css\" id=\"style-css-av-103gvn-65d3ce123f23ea18b33123789152cf78\">\n.hr.av-103gvn-65d3ce123f23ea18b33123789152cf78{\nmargin-top:5px;\nmargin-bottom:35px;\n}\n.hr.av-103gvn-65d3ce123f23ea18b33123789152cf78 .hr-inner{\nwidth:50px;\nborder-color:#f85300;\n}\n<\/style>\n<div  class='hr av-103gvn-65d3ce123f23ea18b33123789152cf78 hr-custom  avia-builder-el-7  el_after_av_heading  el_before_av_one_third  hr-center hr-icon-no '><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" id=\"style-css-av-zobl3-4e5f1955c957dd8ecc5e9abdb294b472\">\n#top .flex_column.av-zobl3-4e5f1955c957dd8ecc5e9abdb294b472{\nborder-radius:0px;\n-webkit-border-radius:0px;\n-moz-border-radius:0px;\npadding:0px;\n}\n<\/style>\n<div class='flex_column av-zobl3-4e5f1955c957dd8ecc5e9abdb294b472 av_one_third  avia-builder-el-8  el_after_av_hr  el_before_av_one_third  first flex_column_div  av-animated-generic bottom-to-top av-zero-column-padding '   ><p>\n<style type=\"text\/css\" id=\"style-css-av-yxut3-4f27cd5a5e648b9ff11890b061708a54\">\n.avia-image-container.av-yxut3-4f27cd5a5e648b9ff11890b061708a54 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-yxut3-4f27cd5a5e648b9ff11890b061708a54 av-styling-no-styling av-hover-grow avia-align-  avia-builder-el-9  el_before_av_heading  avia-builder-el-first  '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><a href=\"https:\/\/www.mediateurfevad.fr\/index.php\/la-mediation\/\" class='avia_image' ><img decoding=\"async\" width=\"495\" height=\"334\" class='wp-image-357 avia-img-lazy-loading-not-357 avia_image' src=\"https:\/\/www.mediateurfevad.fr\/wp-content\/uploads\/2015\/10\/fotolia_88448713-495x334.jpg\" alt='' title='fotolia_88448713'  itemprop=\"thumbnailUrl\"  \/><\/a><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" id=\"style-css-av-y4onj-31dfea81a1dc320f9226178d2d045123\">\n.av-special-heading.av-y4onj-31dfea81a1dc320f9226178d2d045123{\npadding-bottom:0px;\n}\n<\/style>\n<div  class='av-special-heading av-y4onj-31dfea81a1dc320f9226178d2d045123 av-special-heading-h3 blockquote modern-quote  avia-builder-el-10  el_after_av_image  el_before_av_hr  '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Qu\u2019est-ce la M\u00e9diation de la consommation FEVAD ?<\/h3><div class='special-heading-border'><div class='special-heading-inner-border'><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" id=\"style-css-av-xh4ff-ee96ba9c69044b81f720f098365f092c\">\n.hr.av-xh4ff-ee96ba9c69044b81f720f098365f092c{\nmargin-top:10px;\nmargin-bottom:10px;\n}\n.hr.av-xh4ff-ee96ba9c69044b81f720f098365f092c .hr-inner{\nwidth:50px;\nborder-color:#ff6c00;\n}\n<\/style>\n<div  class='hr av-xh4ff-ee96ba9c69044b81f720f098365f092c hr-custom  avia-builder-el-11  el_after_av_heading  el_before_av_textblock  hr-left hr-icon-no '><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p>Retrouvez toutes les informations utiles sur la r\u00e8glementation en mati\u00e8re de m\u00e9diation, sur le fonctionnement du service <span class=\"ui-provider gp b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">M\u00e9diation de la consommation fevad<\/span> et sur le M\u00e9diateur.<\/p>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" id=\"style-css-av-wnrbv-e4defe6dc57aa53687ea9b7f7ef42700\">\n#top .flex_column.av-wnrbv-e4defe6dc57aa53687ea9b7f7ef42700{\nborder-radius:0px;\n-webkit-border-radius:0px;\n-moz-border-radius:0px;\npadding:0px;\n}\n<\/style>\n<div class='flex_column av-wnrbv-e4defe6dc57aa53687ea9b7f7ef42700 av_one_third  avia-builder-el-13  el_after_av_one_third  el_before_av_one_third  flex_column_div  av-animated-generic bottom-to-top av-zero-column-padding '   ><p>\n<style type=\"text\/css\" id=\"style-css-av-w0vn3-78837f2d2d88da6e76393ee35382991d\">\n.avia-image-container.av-w0vn3-78837f2d2d88da6e76393ee35382991d .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-w0vn3-78837f2d2d88da6e76393ee35382991d av-styling-no-styling av-hover-grow avia-align-  avia-builder-el-14  el_before_av_heading  avia-builder-el-first  '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><a href=\"https:\/\/www.mediateurfevad.fr\/index.php\/espace-consommateur\/\" class='avia_image' ><img decoding=\"async\" width=\"495\" height=\"338\" class='wp-image-359 avia-img-lazy-loading-not-359 avia_image' src=\"https:\/\/www.mediateurfevad.fr\/wp-content\/uploads\/2015\/10\/fotolia_78312760-495x338.jpg\" alt='' title='Creative business woman working with computer'  itemprop=\"thumbnailUrl\"  \/><\/a><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" id=\"style-css-av-v1u57-6f4e8c69e1eacf7a16de42570dd34ade\">\n.av-special-heading.av-v1u57-6f4e8c69e1eacf7a16de42570dd34ade{\npadding-bottom:0px;\n}\n<\/style>\n<div  class='av-special-heading av-v1u57-6f4e8c69e1eacf7a16de42570dd34ade av-special-heading-h3 blockquote modern-quote  avia-builder-el-15  el_after_av_image  el_before_av_hr  '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Saisir la M\u00e9diation de la consommation FEVAD \u00e0 propos d\u2019un litige<\/h3><div class='special-heading-border'><div class='special-heading-inner-border'><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" id=\"style-css-av-uq5p3-8395acac3721e9e46467857a6b9de03d\">\n.hr.av-uq5p3-8395acac3721e9e46467857a6b9de03d{\nmargin-top:10px;\nmargin-bottom:10px;\n}\n.hr.av-uq5p3-8395acac3721e9e46467857a6b9de03d .hr-inner{\nwidth:50px;\nborder-color:#03a4e1;\n}\n<\/style>\n<div  class='hr av-uq5p3-8395acac3721e9e46467857a6b9de03d hr-custom  avia-builder-el-16  el_after_av_heading  el_before_av_textblock  hr-left hr-icon-no '><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p>Vous \u00eates un consommateur et vous rencontrez un probl\u00e8me avec un adh\u00e9rent de la FEVAD, vous avez la possibilit\u00e9 de saisir le service <span class=\"ui-provider gp b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">M\u00e9diation de la consommation<\/span>\u00a0FEVAD<\/p>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" id=\"style-css-av-tpkn7-162dbabf56f1890c327a4a967134f9c3\">\n#top .flex_column.av-tpkn7-162dbabf56f1890c327a4a967134f9c3{\nborder-radius:0px;\n-webkit-border-radius:0px;\n-moz-border-radius:0px;\npadding:0px;\n}\n<\/style>\n<div class='flex_column av-tpkn7-162dbabf56f1890c327a4a967134f9c3 av_one_third  avia-builder-el-18  el_after_av_one_third  avia-builder-el-last  flex_column_div  av-animated-generic bottom-to-top av-zero-column-padding '   ><p>\n<style type=\"text\/css\" id=\"style-css-av-srocn-99754b67760a15c0a9a5dc932d12f81d\">\n.avia-image-container.av-srocn-99754b67760a15c0a9a5dc932d12f81d .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-srocn-99754b67760a15c0a9a5dc932d12f81d av-styling-no-styling av-hover-grow avia-align-  avia-builder-el-19  el_before_av_heading  avia-builder-el-first  '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><a href=\"https:\/\/www.mediateurfevad.fr\/index.php\/espace-consommateur\/#monespace-conso\" class='avia_image' ><img decoding=\"async\" width=\"500\" height=\"336\" class='wp-image-361 avia-img-lazy-loading-not-361 avia_image' src=\"https:\/\/www.mediateurfevad.fr\/wp-content\/uploads\/2015\/10\/fotolia_68940287.jpg\" alt='' title='Young professional woman working in the office'  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.mediateurfevad.fr\/wp-content\/uploads\/2015\/10\/fotolia_68940287.jpg 500w, https:\/\/www.mediateurfevad.fr\/wp-content\/uploads\/2015\/10\/fotolia_68940287-300x202.jpg 300w, https:\/\/www.mediateurfevad.fr\/wp-content\/uploads\/2015\/10\/fotolia_68940287-450x302.jpg 450w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/a><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" id=\"style-css-av-2unoz-6ee0e658748f39dc27456d3fef8273d4\">\n.av-special-heading.av-2unoz-6ee0e658748f39dc27456d3fef8273d4{\npadding-bottom:0px;\n}\n<\/style>\n<div  class='av-special-heading av-2unoz-6ee0e658748f39dc27456d3fef8273d4 av-special-heading-h3 blockquote modern-quote  avia-builder-el-20  el_after_av_image  el_before_av_hr  '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Se connecter \u00e0 son espace de m\u00e9diation s\u00e9curis\u00e9<\/h3><div class='special-heading-border'><div class='special-heading-inner-border'><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" id=\"style-css-av-rowfv-c525fa52e20b0f083f5c422e3374c5d0\">\n.hr.av-rowfv-c525fa52e20b0f083f5c422e3374c5d0{\nmargin-top:10px;\nmargin-bottom:10px;\n}\n.hr.av-rowfv-c525fa52e20b0f083f5c422e3374c5d0 .hr-inner{\nwidth:50px;\nborder-color:#9d9d9d;\n}\n<\/style>\n<div  class='hr av-rowfv-c525fa52e20b0f083f5c422e3374c5d0 hr-custom  avia-builder-el-21  el_after_av_heading  el_before_av_textblock  hr-left hr-icon-no '><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p>Vous pouvez vous connecter \u00e0 votre\u00a0espace\u00a0de m\u00e9diation personnalis\u00e9 et s\u00e9curis\u00e9 pour suivre l&rsquo;avanc\u00e9e de votre dossier pris en charge par le service du M\u00e9diateur\u00a0et interagir avec lui<\/p>\n<\/div><\/section><\/p><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" id=\"style-css-av-qgz9n-77b42c2dbde9f211a9429ebcdeed2122\">\n.avia-section.av-qgz9n-77b42c2dbde9f211a9429ebcdeed2122 .av-parallax .av-parallax-inner{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.mediateurfevad.fr\/wp-content\/uploads\/2015\/10\/house-wire-model-fade-white-1500x1085.png);\nbackground-position:top left;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_3'  class='avia-section av-qgz9n-77b42c2dbde9f211a9429ebcdeed2122 alternate_color avia-section-large avia-no-border-styling  avia-builder-el-23  el_after_av_section  el_before_av_heading  av-parallax-section avia-bg-style-parallax  container_wrap sidebar_right'  data-section-bg-repeat='no-repeat'><div class='av-parallax' data-avia-parallax-ratio='0.3' ><div class='av-parallax-inner alternate_color avia-full-stretch'><\/div><\/div><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-19'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" id=\"style-css-av-q3qq3-b075970be918ec6387dbca588b401615\">\n.av-special-heading.av-q3qq3-b075970be918ec6387dbca588b401615{\npadding-bottom:0px;\n}\n<\/style>\n<div  class='av-special-heading av-q3qq3-b075970be918ec6387dbca588b401615 av-special-heading-h2 blockquote modern-quote modern-centered  avia-builder-el-24  el_before_av_hr  avia-builder-el-first  '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Les atouts de la M\u00e9diation de la consommation FEVAD<\/h2><div class='special-heading-border'><div class='special-heading-inner-border'><\/div><\/div><\/div>\n\n<style type=\"text\/css\" id=\"style-css-av-p4miz-b06704366b5656e8eeb9e5dfc44ab414\">\n.hr.av-p4miz-b06704366b5656e8eeb9e5dfc44ab414{\nmargin-top:5px;\nmargin-bottom:35px;\n}\n.hr.av-p4miz-b06704366b5656e8eeb9e5dfc44ab414 .hr-inner{\nwidth:50px;\nborder-color:#f85300;\n}\n<\/style>\n<div  class='hr av-p4miz-b06704366b5656e8eeb9e5dfc44ab414 hr-custom  avia-builder-el-25  el_after_av_heading  el_before_av_one_third  hr-center hr-icon-no '><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" id=\"style-css-av-otcl3-c0268160df381a458b85330c020d8d1c\">\n#top .flex_column.av-otcl3-c0268160df381a458b85330c020d8d1c{\nborder-radius:0px;\n-webkit-border-radius:0px;\n-moz-border-radius:0px;\npadding:0px;\n}\n<\/style>\n<div class='flex_column av-otcl3-c0268160df381a458b85330c020d8d1c av_one_third  avia-builder-el-26  el_after_av_hr  el_before_av_one_third  first flex_column_div  av-animated-generic bottom-to-top av-zero-column-padding '   ><article  class=\"iconbox iconbox_left_content av-o3l1f-2e859c35a952d9e815e2f9023df0d010  avia-builder-el-27  avia-builder-el-no-sibling  \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_icon heading-color\" aria-hidden='true' data-av_icon='\ue8e3' data-av_iconfont='entypo-fontello'><\/div><div class=\"iconbox_content\"><header class=\"entry-content-header\"><h3 class='iconbox_content_title  '  itemprop=\"headline\" >Une m\u00e9diation gratuite pour le consommateur<\/h3><\/header><div class='iconbox_content_container  '  itemprop=\"text\" ><p>Cliquez pour ajouter votre propre texte ici<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div>\n<style type=\"text\/css\" id=\"style-css-av-nssgj-df25537e4d3ad4a5df261b7fbfaccf93\">\n#top .flex_column.av-nssgj-df25537e4d3ad4a5df261b7fbfaccf93{\nborder-radius:0px;\n-webkit-border-radius:0px;\n-moz-border-radius:0px;\npadding:0px;\n}\n<\/style>\n<div class='flex_column av-nssgj-df25537e4d3ad4a5df261b7fbfaccf93 av_one_third  avia-builder-el-28  el_after_av_one_third  el_before_av_one_third  flex_column_div  av-animated-generic bottom-to-top av-zero-column-padding '   ><article  class=\"iconbox iconbox_left_content av-mvj2z-5aafcda6fce08d3a5f09cace5d55df27  avia-builder-el-29  avia-builder-el-no-sibling  \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_icon heading-color\" aria-hidden='true' data-av_icon='\ue824' data-av_iconfont='entypo-fontello'><\/div><div class=\"iconbox_content\"><header class=\"entry-content-header\"><h3 class='iconbox_content_title  '  itemprop=\"headline\" >Un suivi facilit\u00e9 gr\u00e2ce \u00e0 un espace personnel de m\u00e9diation<\/h3><\/header><div class='iconbox_content_container  '  itemprop=\"text\" ><p>Cliquez pour ajouter votre propre texte ici<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div>\n<style type=\"text\/css\" id=\"style-css-av-ml4gv-b5dd2a4162913b144df4638d9da83639\">\n#top .flex_column.av-ml4gv-b5dd2a4162913b144df4638d9da83639{\nborder-radius:0px;\n-webkit-border-radius:0px;\n-moz-border-radius:0px;\npadding:0px;\n}\n<\/style>\n<div class='flex_column av-ml4gv-b5dd2a4162913b144df4638d9da83639 av_one_third  avia-builder-el-30  el_after_av_one_third  el_before_av_hr  flex_column_div  av-animated-generic bottom-to-top av-zero-column-padding '   ><article  class=\"iconbox iconbox_left_content av-lwdf3-6d50a7fd8abf0fc838c122a8feb09801  avia-builder-el-31  avia-builder-el-no-sibling  \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_icon heading-color\" aria-hidden='true' data-av_icon='\ue812' data-av_iconfont='entypo-fontello'><\/div><div class=\"iconbox_content\"><header class=\"entry-content-header\"><h3 class='iconbox_content_title  '  itemprop=\"headline\" >Un dispositif conforme \u00e0 la r\u00e9glementation<\/h3><\/header><div class='iconbox_content_container  '  itemprop=\"text\" ><p>Cliquez pour ajouter votre propre texte ici<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div>\n<style type=\"text\/css\" id=\"style-css-av-kwspj-a438349975a6ecde3d0189d51069235e\">\n.hr.av-kwspj-a438349975a6ecde3d0189d51069235e{\nheight:20px;\n}\n<\/style>\n<div  class='hr av-kwspj-a438349975a6ecde3d0189d51069235e hr-invisible  avia-builder-el-32  el_after_av_one_third  el_before_av_one_third  '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" id=\"style-css-av-krrm3-e32175d3c08fb242976681a977f18db8\">\n#top .flex_column.av-krrm3-e32175d3c08fb242976681a977f18db8{\nmargin-top:0px;\nmargin-bottom:0px;\nborder-radius:0px;\n-webkit-border-radius:0px;\n-moz-border-radius:0px;\npadding:0px;\n}\n<\/style>\n<div class='flex_column av-krrm3-e32175d3c08fb242976681a977f18db8 av_one_third  avia-builder-el-33  el_after_av_hr  el_before_av_one_third  first flex_column_div  av-animated-generic bottom-to-top av-zero-column-padding '   ><article  class=\"iconbox iconbox_left_content av-k32yf-ed369158c3883a68f4e61578da2fb6e6  avia-builder-el-34  avia-builder-el-no-sibling  \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_icon heading-color\" aria-hidden='true' data-av_icon='\ue86c' data-av_iconfont='entypo-fontello'><\/div><div class=\"iconbox_content\"><header class=\"entry-content-header\"><h3 class='iconbox_content_title  '  itemprop=\"headline\" >un acc\u00e8s simple gr\u00e2ce au formulaire de saisine en ligne<\/h3><\/header><div class='iconbox_content_container  '  itemprop=\"text\" ><p>Cliquez pour ajouter votre propre texte ici<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div>\n<style type=\"text\/css\" id=\"style-css-av-jfl9z-7ffe990644cad5ea2a9c2808c5a769f8\">\n#top .flex_column.av-jfl9z-7ffe990644cad5ea2a9c2808c5a769f8{\nmargin-top:0px;\nmargin-bottom:0px;\nborder-radius:0px;\n-webkit-border-radius:0px;\n-moz-border-radius:0px;\npadding:0px;\n}\n<\/style>\n<div class='flex_column av-jfl9z-7ffe990644cad5ea2a9c2808c5a769f8 av_one_third  avia-builder-el-35  el_after_av_one_third  el_before_av_one_third  flex_column_div  av-animated-generic bottom-to-top av-zero-column-padding '   ><article  class=\"iconbox iconbox_left_content av-ile0b-3c21743cf394aa3aaffbd3e64ce31840  avia-builder-el-36  avia-builder-el-no-sibling  \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_icon heading-color\" aria-hidden='true' data-av_icon='\ue827' data-av_iconfont='entypo-fontello'><\/div><div class=\"iconbox_content\"><header class=\"entry-content-header\"><h3 class='iconbox_content_title  '  itemprop=\"headline\" >Une m\u00e9diation ouverte pour un grand type d\u2019achats<\/h3><\/header><div class='iconbox_content_container  '  itemprop=\"text\" ><p>Cliquez pour ajouter votre propre texte ici<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div>\n<style type=\"text\/css\" id=\"style-css-av-i5qff-769fa963290a0763032e5453d85fce8c\">\n#top .flex_column.av-i5qff-769fa963290a0763032e5453d85fce8c{\nmargin-top:0px;\nmargin-bottom:0px;\nborder-radius:0px;\n-webkit-border-radius:0px;\n-moz-border-radius:0px;\npadding:0px;\n}\n<\/style>\n<div class='flex_column av-i5qff-769fa963290a0763032e5453d85fce8c av_one_third  avia-builder-el-37  el_after_av_one_third  avia-builder-el-last  flex_column_div  av-animated-generic bottom-to-top av-zero-column-padding '   ><article  class=\"iconbox iconbox_left_content av-hsi1f-83bda01013eabff453316ea663042cbc  avia-builder-el-38  avia-builder-el-no-sibling  \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_icon heading-color\" aria-hidden='true' data-av_icon='\ue862' data-av_iconfont='entypo-fontello'><\/div><div class=\"iconbox_content\"><header class=\"entry-content-header\"><h3 class='iconbox_content_title  '  itemprop=\"headline\" >Un dispositif pratique et rapide<\/h3><\/header><div class='iconbox_content_container  '  itemprop=\"text\" ><p>Cliquez pour ajouter votre propre texte ici<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_3'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-19'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" id=\"style-css-av-h2i07-e36b640cdb4d2e72e63e0d024f6c5b11\">\n.av-special-heading.av-h2i07-e36b640cdb4d2e72e63e0d024f6c5b11{\npadding-bottom:0px;\n}\n<\/style>\n<div  class='av-special-heading av-h2i07-e36b640cdb4d2e72e63e0d024f6c5b11 av-special-heading-h2 blockquote modern-quote modern-centered  avia-builder-el-39  el_after_av_section  el_before_av_section  avia-builder-el-no-sibling  '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Ils adh\u00e8rent au service M\u00e9diation de la consommation FEVAD<\/h2><div class='special-heading-border'><div class='special-heading-inner-border'><\/div><\/div><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" id=\"style-css-av-gnhf3-1bab019080cc443f8e17e7275b7af045\">\n.avia-section.av-gnhf3-1bab019080cc443f8e17e7275b7af045{\nbackground-color:#f85300;\n}\n.avia-section.av-gnhf3-1bab019080cc443f8e17e7275b7af045 .av-extra-border-element .av-extra-border-inner{\nbackground-color:#f85300;\n}\n<\/style>\n<div id='av_section_4'  class='avia-section av-gnhf3-1bab019080cc443f8e17e7275b7af045 main_color avia-section-default avia-no-shadow  avia-builder-el-40  el_after_av_heading  el_before_av_section  avia-bg-style-scroll  av-arrow-down-section container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-19'><div class='entry-content-wrapper clearfix'>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p style=\"text-align: center;\"><strong><span style=\"text-transform: uppercase; color: #ffffff;\">la m\u00e9diation &#8211; mode d&#8217;emploi eN VIDEO<\/span><\/strong><\/p>\n<\/div><\/section>\n\n<style type=\"text\/css\" id=\"style-css-av-fdl3r-36e8635f74848a51d9abf40438a9a119\">\n#top .flex_column.av-fdl3r-36e8635f74848a51d9abf40438a9a119{\nborder-radius:0px;\n-webkit-border-radius:0px;\n-moz-border-radius:0px;\npadding:0px;\n}\n<\/style>\n<div class='flex_column av-fdl3r-36e8635f74848a51d9abf40438a9a119 av_one_fifth  avia-builder-el-42  el_after_av_textblock  el_before_av_three_fifth  first flex_column_div av-zero-column-padding column-top-margin'   ><\/div>\n<style type=\"text\/css\" id=\"style-css-av-esi8b-da2ddbb0bcd9cf1cc78b18d40534b69c\">\n#top .flex_column.av-esi8b-da2ddbb0bcd9cf1cc78b18d40534b69c{\nborder-radius:0px;\n-webkit-border-radius:0px;\n-moz-border-radius:0px;\nbackground-color:#f85300;\n}\n<\/style>\n<div class='flex_column av-esi8b-da2ddbb0bcd9cf1cc78b18d40534b69c av_three_fifth  avia-builder-el-43  el_after_av_one_fifth  el_before_av_one_fifth  flex_column_div column-top-margin'   ><section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p><iframe loading=\"lazy\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/ZF09pcgkGkQ?rel=0\" frameborder=\"0\" allow=\"autoplay; encrypted-media\" allowfullscreen><\/iframe><\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" id=\"style-css-av-ddv2z-7531ecafb135dbe97768bb9556077a4f\">\n#top .flex_column.av-ddv2z-7531ecafb135dbe97768bb9556077a4f{\nborder-radius:0px;\n-webkit-border-radius:0px;\n-moz-border-radius:0px;\npadding:0px;\n}\n<\/style>\n<div class='flex_column av-ddv2z-7531ecafb135dbe97768bb9556077a4f av_one_fifth  avia-builder-el-45  el_after_av_three_fifth  avia-builder-el-last  flex_column_div av-zero-column-padding column-top-margin'   ><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><div class='av-extra-border-element border-extra-arrow-down'><div class='av-extra-border-outer'><div class='av-extra-border-inner'><\/div><\/div><\/div><\/div>\n<style type=\"text\/css\" id=\"style-css-av-cyyfj-f48edb46b5bebe0b9b63555d8aada1aa\">\n.avia-section.av-cyyfj-f48edb46b5bebe0b9b63555d8aada1aa{\nbackground-color:#ffffff;\n}\n<\/style>\n<div id='av_section_5'  class='avia-section av-cyyfj-f48edb46b5bebe0b9b63555d8aada1aa main_color avia-section-default avia-no-border-styling  avia-builder-el-46  el_after_av_section  el_before_av_section  avia-bg-style-scroll  container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-19'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" id=\"style-css-av-18b5j-1309934209de6720540a9253af2f196b\">\n#top .flex_column.av-18b5j-1309934209de6720540a9253af2f196b{\nborder-radius:0px;\n-webkit-border-radius:0px;\n-moz-border-radius:0px;\npadding:0px;\n}\n<\/style>\n<div class='flex_column av-18b5j-1309934209de6720540a9253af2f196b av_one_full  avia-builder-el-47  avia-builder-el-no-sibling  first flex_column_div  av-animated-generic top-to-bottom av-zero-column-padding '   ><p>\n<style type=\"text\/css\" id=\"style-css-av-bhe6v-b251c0d10209a62684aa11301b995e52\">\n.av-special-heading.av-bhe6v-b251c0d10209a62684aa11301b995e52{\npadding-bottom:0px;\n}\n<\/style>\n<div  class='av-special-heading av-bhe6v-b251c0d10209a62684aa11301b995e52 av-special-heading-h2 blockquote modern-quote modern-centered  avia-builder-el-48  el_before_av_toggle_container  avia-builder-el-first  '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Questions fr\u00e9quentes<\/h2><div class='special-heading-border'><div class='special-heading-inner-border'><\/div><\/div><\/div><br \/>\n<div  class='togglecontainer av-aufnb-3a16908a192337487ced618b00596e0a  avia-builder-el-49  el_after_av_heading  el_before_av_hr  toggle_close_all ' >\n<section class='av_toggle_section av-aeozb-1f2b0be0c49b53dc958f0da677ab1fef'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p data-fake-id='#toggle-id-1' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1'>Qui peut saisir le M\u00e9diateur de la consommation FEVAD ? <span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>La saisine du M\u00e9diateur est r\u00e9serv\u00e9e au consommateur qui rencontre un probl\u00e8me avec un adh\u00e9rent de la FEVAD ayant souscrit au dispositif de m\u00e9diation.<\/p>\n<p>Le consommateur peut se faire repr\u00e9senter. Son repr\u00e9sentant pourra alors saisir la m\u00e9diation pour le compte du\u00a0consommateur. Il est toutefois indispensable pour le service de m\u00e9diation de disposer des coordonn\u00e9es du consommateur directement\u00a0concern\u00e9 par le litige afin de pouvoir entrer en contact, le cas \u00e9ch\u00e9ant,\u00a0avec ce dernier dans le cadre de la r\u00e9solution amiable de son litige.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-9tohz-ebf33ab0baf627df46f88bf32dc6cddd'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p data-fake-id='#toggle-id-2' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2'>La m\u00e9diation est-elle payante pour le consommateur ? <span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Non, la m\u00e9diation est un service gratuit pour les consommateurs.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-99kkv-b0412ef820f4e3fc62e56dd4752633a2'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p data-fake-id='#toggle-id-3' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3'>Pour quels types de litige puis-je saisir le M\u00e9diateur de la consommation FEVAD ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Tous les litiges de consommation d\u00e8s lors qu&rsquo;ils concernent une entreprise adh\u00e9rente de la FEVAD pour un achat \u00e0 distance d&rsquo;un service ou d&rsquo;un bien livr\u00e9 en France.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-8ewhn-2c4c3548d23e43fac2ff86a2584d344d'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p data-fake-id='#toggle-id-4' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4'>Comment savoir si l\u2019entreprise est adh\u00e9rente de la FEVAD et si elle a souscrit au dispositif de m\u00e9diation de la F\u00e9d\u00e9ration ? <span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Pour savoir si l&rsquo;entreprise adh\u00e9rente de la FEVAD (<a href=\"https:\/\/www.fevad.com\/annuaires-sites-marchands\/\">r\u00e9f\u00e9renc\u00e9e dans l&rsquo;annuaire de la F\u00e9d\u00e9ration<\/a>) a souscrit au dispositif de m\u00e9diation, vous pouvez vous rendre sur le formulaire en ligne de saisie, il existe un menu d\u00e9roulant qui vous renseigne sur les soci\u00e9t\u00e9s faisant appel au Service du M\u00e9diateur <span class=\"ui-provider gp b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">de la consommation <\/span>FEVAD. Il vous suffit alors de cliquer <a href=\"https:\/\/www.mediateurfevad.fr\/index.php\/espace-consommateur\/\">ici<\/a>.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-7zw23-225c233590116a68d7264e72d43323ee'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p data-fake-id='#toggle-id-5' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-5'>Combien de temps cela prend pour que mon dossier soit trait\u00e9 ? <span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Une fois la demande de m\u00e9diation re\u00e7ue, le service de m\u00e9diation examine la recevabilit\u00e9 du cas au regard des crit\u00e8res \u00e9tablis par la Loi et que l&rsquo;on retrouve dans la Charte de <span class=\"ui-provider gp b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">M\u00e9diation de la consommation<\/span>\u00a0FEVAD consultable <a href=\"http:\/\/www.fevad.com\/uploads\/files\/newsletter_mailjet\/Charte%20de%20m%C3%A9diation_e-commerce_FEVAD_150416.pdf\">ici<\/a>. Que votre dossier soit recevable ou irrecevable, vous en \u00eates inform\u00e9s par \u00e9crit\u00a0par le service de m\u00e9diation.<\/p>\n<p>Si votre dossier est recevable, le service du M\u00e9diateur a ensuite quatre-vingt (90) jours \u00e0 compter de la prise en charge de votre dossier complet pour proposer une solution amiable\u00a0\u00e0 votre litige. Ce d\u00e9lai peut \u00eatre prolong\u00e9 mais vous en serez inform\u00e9.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-7bodj-8be24efa07a814771ade91f3802982c1'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p data-fake-id='#toggle-id-6' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-6'>Si je ne suis pas d\u2018accord avec l\u2019avis rendu par le M\u00e9diateur que se passe-t-il ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-6' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Le M\u00e9diateur intervient pour trouver une solution \u00e0 votre diff\u00e9rend, et id\u00e9alement une solution qui convienne au consommateur et \u00e0 l&rsquo;entreprise.\u00a0La m\u00e9diation est un processus volontaire de r\u00e8glement amiable des litiges. Il faut que les parties soient d&rsquo;accord pour mettre en oeuvre l&rsquo;avis du M\u00e9diateur. Si vous n&rsquo;\u00eates pas d&rsquo;accord, vous \u00eates totalement libre de refuser la proposition du M\u00e9diateur. Il en est de m\u00eame pour l&rsquo;entreprise.<\/p>\n<p>Vous avez toujours la possibilit\u00e9 d&rsquo;utiliser d&rsquo;autres voies de recours, comme la justice. \u00c0 noter que les d\u00e9lais de prescription de toute action en justice sont suspendus \u00e0 partir de la saisine du M\u00e9diateur.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><br \/>\n\n<style type=\"text\/css\" id=\"style-css-av-6s09v-63dc91ab58ce10d4b753667929cebbb8\">\n.hr.av-6s09v-63dc91ab58ce10d4b753667929cebbb8{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-6s09v-63dc91ab58ce10d4b753667929cebbb8 hr-invisible  avia-builder-el-50  el_after_av_toggle_container  el_before_av_button  '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<div  class='avia-button-wrap avia-button-right  avia-builder-el-51  el_after_av_hr  el_before_av_hr ' >\n<style type=\"text\/css\" id=\"style-css-av-mue3-291b30882d56a8ce3ee627ad3d1bee1d\">\n#top .avia-button.av-mue3-291b30882d56a8ce3ee627ad3d1bee1d{\nborder-style:none;\ntransition:all 0.4s ease-in-out;\n-webkit-transition:all 0.4s ease-in-out;\n-moz-transition:all 0.4s ease-in-out;\n-ms-transition:all 0.4s ease-in-out;\n-o-transition:all 0.4s ease-in-out;\n}\n<\/style>\n<a href='https:\/\/www.mediateurfevad.fr\/index.php\/espace-consommateur-close\/'  class='avia-button av-mue3-291b30882d56a8ce3ee627ad3d1bee1d avia-icon_select-yes-left-icon avia-size-medium avia-position-right avia-color-theme-color '  target=\"_blank\"  rel=\"noopener noreferrer\"><span class='avia_button_icon avia_button_icon_left' aria-hidden='true' data-av_icon='\ue817' data-av_iconfont='entypo-fontello'><\/span><span class='avia_iconbox_title' >En savoir plus<\/span><\/a><\/div><br \/>\n\n<style type=\"text\/css\" id=\"style-css-av-5r97b-b896ed626897e3045f5c1e2a193b3fac\">\n.hr.av-5r97b-b896ed626897e3045f5c1e2a193b3fac{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-5r97b-b896ed626897e3045f5c1e2a193b3fac hr-invisible  avia-builder-el-52  el_after_av_button  avia-builder-el-last  '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" id=\"style-css-av-54qef-11fa5c0771132b36da45d466bf7d2729\">\n.avia-section.av-54qef-11fa5c0771132b36da45d466bf7d2729{\nbackground-color:#f85300;\n}\n.avia-section.av-54qef-11fa5c0771132b36da45d466bf7d2729 .av-extra-border-element .av-extra-border-inner{\nbackground-color:#f85300;\n}\n<\/style>\n<div id='av_section_6'  class='avia-section av-54qef-11fa5c0771132b36da45d466bf7d2729 main_color avia-section-default avia-no-border-styling  avia-builder-el-53  el_after_av_section  el_before_av_section  avia-bg-style-scroll  av-arrow-down-section av-minimum-height av-minimum-height-custom  container_wrap sidebar_right'  ><div class='container av-section-cont-open' style='height:1px'><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-19'><div class='entry-content-wrapper clearfix'>\n<\/div><\/div><\/div><!-- close content main div --><\/div><div class='av-extra-border-element border-extra-arrow-down'><div class='av-extra-border-outer'><div class='av-extra-border-inner'><\/div><\/div><\/div><\/div>\n<style type=\"text\/css\" id=\"style-css-av-4ceez-2c761740815a47c910601154cec0cc9e\">\n.avia-section.av-4ceez-2c761740815a47c910601154cec0cc9e{\nbackground-color:#ffffff;\n}\n<\/style>\n<div id='av_section_7'  class='avia-section av-4ceez-2c761740815a47c910601154cec0cc9e alternate_color avia-section-default avia-no-border-styling  avia-builder-el-54  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll  av-minimum-height av-minimum-height-custom  container_wrap sidebar_right'  ><div class='container av-section-cont-open' style='height:10px'><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-19'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" id=\"style-css-av-eair-98989d91eb9d37951b82d7e00e3629f2\">\n#top .flex_column.av-eair-98989d91eb9d37951b82d7e00e3629f2{\nborder-width:2px;\nborder-color:#bababa;\nborder-style:solid;\nborder-radius:0px;\n-webkit-border-radius:0px;\n-moz-border-radius:0px;\npadding:0px;\n}\n<\/style>\n<div class='flex_column av-eair-98989d91eb9d37951b82d7e00e3629f2 av_one_fourth  avia-builder-el-55  el_before_av_three_fourth  avia-builder-el-first  first flex_column_div av-zero-column-padding '   ><section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p><a href=\"https:\/\/www.fevad.com\/wp-content\/uploads\/2017\/10\/2017_GUIDE_Achats-en-ligne_FEVAD.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1094 size-full aligncenter\" src=\"https:\/\/www.mediateurfevad.fr\/wp-content\/uploads\/2016\/06\/Couv-1.jpg\" alt=\"\" width=\"200\" height=\"293\" \/><\/a><\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" id=\"style-css-av-2st6j-efba3ad836ebe4b3ab52d22192fa52a2\">\n#top .flex_column.av-2st6j-efba3ad836ebe4b3ab52d22192fa52a2{\nborder-radius:0px;\n-webkit-border-radius:0px;\n-moz-border-radius:0px;\npadding:0px;\n}\n<\/style>\n<div class='flex_column av-2st6j-efba3ad836ebe4b3ab52d22192fa52a2 av_three_fourth  avia-builder-el-57  el_after_av_one_fourth  avia-builder-el-last  flex_column_div av-zero-column-padding '   ><p><section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  av_inherit_color '  style='color:#000000; '  itemprop=\"text\" ><p>ACHAT EN LIGNE SUIVEZ LE GUIDE !<\/p>\n<p><span style=\"color: #808080;\">la F\u00e9d\u00e9ration du e-commerce et de la vente \u00e0 distance (Fevad) et l\u2019Institut national de la \u00a0 consommation (INC) publient ce guide pratique sur les achats en ligne con\u00e7u pour les consommateurs adeptes du shopping en ligne.\u00a0Ce guide s\u2019adresse aussi bien aux internautes chevronn\u00e9s, qu\u2019\u00e0 ceux plus novices. Il couvre les diff\u00e9rents modes de consommation sur Internet : de la r\u00e9servation de voyages aux biens d\u2019occasion en passant par les services issus de l\u2019\u00e9conomie collaborative comme le co-voiturage.<\/span><br \/>\n<span style=\"color: #808080;\"> Que puis-je acheter sur Internet ? Quel site choisir ? Comment payer en toute s\u00e9curit\u00e9 ? Que faire en cas de probl\u00e8me ?\u2026 La Fevad et l\u2019INC ont identifi\u00e9 les principales questions que se posent les cyberacheteurs. Les 24 pages du Guide les accompagnent \u00e0 chaque \u00e9tape du processus d\u2019achat : de la commande \u00e0 la livraison. Elles proposent de nombreux conseils aux consommateurs tout en rappelant leurs droits, y compris les nouvelles dispositions issues de la loi sur la consommation.<\/span><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" id=\"style-css-av-5m93-23ab3de5c35458df64541039fd3c14ff\">\n.hr.av-5m93-23ab3de5c35458df64541039fd3c14ff{\nheight:40px;\n}\n<\/style>\n<div  class='hr av-5m93-23ab3de5c35458df64541039fd3c14ff hr-invisible  avia-builder-el-59  el_after_av_textblock  el_before_av_button  '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<div  class='avia-button-wrap avia-button-center  avia-builder-el-60  el_after_av_hr  avia-builder-el-last ' >\n<style type=\"text\/css\" id=\"style-css-av-11utn-9893d8db67b50f7f954b20d8d17cfc89\">\n#top .avia-button.av-11utn-9893d8db67b50f7f954b20d8d17cfc89{\nborder-style:none;\ntransition:all 0.4s ease-in-out;\n-webkit-transition:all 0.4s ease-in-out;\n-moz-transition:all 0.4s ease-in-out;\n-ms-transition:all 0.4s ease-in-out;\n-o-transition:all 0.4s ease-in-out;\n}\n<\/style>\n<a href='https:\/\/www.fevad.com\/wp-content\/uploads\/2017\/10\/2017_GUIDE_Achats-en-ligne_FEVAD.pdf' class='avia-button av-11utn-9893d8db67b50f7f954b20d8d17cfc89 avia-icon_select-no avia-size-large avia-position-center avia-color-theme-color-subtle ' target=\"_blank\" rel=\"noopener noreferrer\"><span class='avia_iconbox_title' >Consultez le guide<\/span><\/a><\/div><\/p><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_7'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-19'><div class='entry-content-wrapper clearfix'>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.mediateurfevad.fr\/index.php\/wp-json\/wp\/v2\/pages\/19","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mediateurfevad.fr\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mediateurfevad.fr\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mediateurfevad.fr\/index.php\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mediateurfevad.fr\/index.php\/wp-json\/wp\/v2\/comments?post=19"}],"version-history":[{"count":223,"href":"https:\/\/www.mediateurfevad.fr\/index.php\/wp-json\/wp\/v2\/pages\/19\/revisions"}],"predecessor-version":[{"id":1707,"href":"https:\/\/www.mediateurfevad.fr\/index.php\/wp-json\/wp\/v2\/pages\/19\/revisions\/1707"}],"wp:attachment":[{"href":"https:\/\/www.mediateurfevad.fr\/index.php\/wp-json\/wp\/v2\/media?parent=19"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}