{"id":332,"date":"2016-06-22T18:05:39","date_gmt":"2016-06-22T16:05:39","guid":{"rendered":"https:\/\/www.mediateurfevad.fr\/?page_id=332"},"modified":"2026-03-12T15:47:19","modified_gmt":"2026-03-12T14:47:19","slug":"espace-entreprise","status":"publish","type":"page","link":"https:\/\/www.mediateurfevad.fr\/index.php\/espace-entreprise\/","title":{"rendered":"Espace entreprise open"},"content":{"rendered":"<div id='full_slider_1'  class='avia-fullwidth-slider main_color avia-shadow   avia-builder-el-0  el_before_av_section  avia-builder-el-first   container_wrap sidebar_right'  ><div   data-size='featured'  data-lightbox_size='large'  data-animation='slide'  data-conditional_play=''  data-ids='814'  data-video_counter='0'  data-autoplay='false'  data-bg_slider='false'  data-slide_height=''  data-handle='av_slideshow_full'  data-interval='5'  data-class=' '  data-el_id=''  data-css_id=''  data-scroll_down=''  data-control_layout='av-control-default'  data-custom_markup=''  data-perma_caption=''  data-autoplay_stopper=''  data-image_attachment=''  data-min_height='0px'  data-lazy_loading='disabled'  data-src=''  data-position='top left'  data-repeat='no-repeat'  data-attach='scroll'  data-stretch=''  data-default-height='28.666666666667'  class='avia-slideshow avia-slideshow-1  av-control-default av-default-height-applied avia-slideshow-featured av_slideshow_full   avia-slide-slider '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 28.666666666667%;' ><li  class=' av-single-slide slide-1 ' ><div data-rel='slideshow-1' class='avia-slide-wrap '   ><div class = \"caption_fullwidth av-slideshow-caption caption_left caption_left_framed caption_framed\"><div class = \"container caption_container\"><div class = \"slideshow_caption\"><div class = \"slideshow_inner_caption\"><div class = \"slideshow_align_caption\"><h2  class='avia-caption-title  '  itemprop=\"name\" >ESPACE Entreprises<\/h2><\/div><\/div><\/div><\/div><\/div><img decoding=\"async\" class=\"wp-image-814 avia-img-lazy-loading-not-814\"  src=\"https:\/\/www.mediateurfevad.fr\/wp-content\/uploads\/2016\/06\/Fotolia_20630424_L-1500x430.jpg\" width=\"1500\" height=\"430\" title='Smiling customer service representatives' alt=''  itemprop=\"thumbnailUrl\"   \/><\/div><\/li><\/ul><\/div><\/div>\n\n<style type=\"text\/css\" id=\"style-css-av-mmnkumbt-43e2ae3937e1f183f9aab5d8565f8fb9\">\n.avia-section.av-mmnkumbt-43e2ae3937e1f183f9aab5d8565f8fb9{\nbackground-color:#f56e28;\n}\n<\/style>\n<div id='adh'  class='avia-section av-mmnkumbt-43e2ae3937e1f183f9aab5d8565f8fb9 main_color avia-section-default avia-no-border-styling  avia-builder-el-1  el_after_av_slideshow_full  el_before_av_section  adh avia-bg-style-scroll  av-minimum-height av-minimum-height-custom  container_wrap sidebar_right'  ><div class='container av-section-cont-open' style='height:10px'><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-332'><div class='entry-content-wrapper clearfix'>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><h1 style=\"text-align: center; text-transform: uppercase;\"><span style=\"color: #ffffff;\">D\u00e9poser une demande d\u2019adh\u00e9sion \u00e0 la M\u00e9diation de la consommation<\/span><\/h1>\n<\/div><\/section>\n<div  class='avia-button-wrap avia-button-center  avia-builder-el-3  el_after_av_textblock  avia-builder-el-last ' title=\"D\u00e9poser ma demande d\u2019adh\u00e9sion \u00e0 la MCF\">\n<style type=\"text\/css\" id=\"style-css-av-mmnkwhfs-ba84c95df58334b819f9f46ee77a4973\">\n#top .avia-button.av-mmnkwhfs-ba84c95df58334b819f9f46ee77a4973{\ncolor:#f56e28;\nborder-style:none;\ntransition:all 0.4s ease-in-out;\n-webkit-transition:all 0.4s ease-in-out;\n-moz-transition:all 0.4s ease-in-out;\n-ms-transition:all 0.4s ease-in-out;\n-o-transition:all 0.4s ease-in-out;\n}\n#top .avia-button.av-mmnkwhfs-ba84c95df58334b819f9f46ee77a4973:hover{\nbackground-color:white;\ncolor:#f56e28;\ntransition:all 0.4s ease-in-out;\n-webkit-transition:all 0.4s ease-in-out;\n-moz-transition:all 0.4s ease-in-out;\n-ms-transition:all 0.4s ease-in-out;\n-o-transition:all 0.4s ease-in-out;\n}\n<\/style>\n<a href='https:\/\/www.mediateurfevad.fr\/index.php\/formulaire-de-demande-de-souscription-a-la-mediation-de-la-consommation-fevad\/'  class='avia-button av-mmnkwhfs-ba84c95df58334b819f9f46ee77a4973 avia-icon_select-no avia-size-x-large avia-position-center avia-color-white '  target=\"_blank\"  rel=\"noopener noreferrer\"><span class='avia_iconbox_title' >Transmettre mon dossier d\u2019adh\u00e9sion<\/span><\/a><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" id=\"style-css-av-nivws-f8a6c2d1fc2d629eaf0d3be9000d7ee1\">\n.avia-section.av-nivws-f8a6c2d1fc2d629eaf0d3be9000d7ee1{\nbackground-color:#ffffff;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-nivws-f8a6c2d1fc2d629eaf0d3be9000d7ee1 alternate_color avia-section-default avia-no-border-styling  avia-builder-el-4  el_after_av_section  el_before_av_section  avia-bg-style-scroll  av-minimum-height av-minimum-height-custom  container_wrap sidebar_right'  ><div class='container av-section-cont-open' style='height:10px'><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-332'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" id=\"style-css-av-h41q4-42a826d45c08b76330469bff9e7c5830\">\n#top .flex_column.av-h41q4-42a826d45c08b76330469bff9e7c5830{\nborder-radius:0px;\n-webkit-border-radius:0px;\n-moz-border-radius:0px;\npadding:0px;\n}\n<\/style>\n<div class='flex_column av-h41q4-42a826d45c08b76330469bff9e7c5830 av_one_full  avia-builder-el-5  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding '   ><section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  av_inherit_color '  style='color:#000000; '  itemprop=\"text\" ><h1 style=\"text-align: center; text-transform: uppercase;\">La m\u00e9diation de la consommation s\u2019adapte pour<br \/>\nl\u2019inclusion num\u00e9rique<\/h1>\n<h3>Soucieuse de proposer la meilleure exp\u00e9rience possible \u00e0 tous nos internautes, nous facilitons la navigation du site pour les personnes en situation de handicap.<\/h3>\n<p><a data-faciliti-popin=\"FACIL'iti : Adaptez l\u2019affichage\" aria-label=\"FACIL'iti : Adaptez l\u2019affichage\"><button style=\"margin: 0; padding: 0; border: 0; background: unset; font-size: 100%; font: inherit; vertical-align: baseline;\" type=\"button\" data-faciliti-popin=\"\" aria-label=\"FACIL'iti : Adaptez l\u2019affichage\"><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.mediateurfevad.fr\/wp-content\/uploads\/2024\/02\/cta-faciliti.png\" alt=\"G\u00e9rer les options d\u2019affichage\" width=\"377\" height=\"104\" \/><\/button><\/a><\/p>\n<\/div><\/section><\/div>\n<\/p>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" id=\"style-css-av-4hzvsc-01cc75669ff6a53dde5e7dd0a1c7ffca\">\n.avia-section.av-4hzvsc-01cc75669ff6a53dde5e7dd0a1c7ffca{\nbackground-color:#ffffff;\n}\n<\/style>\n<div id='av_section_3'  class='avia-section av-4hzvsc-01cc75669ff6a53dde5e7dd0a1c7ffca main_color avia-section-no-padding avia-no-border-styling  avia-builder-el-7  el_after_av_section  el_before_av_section  avia-bg-style-scroll  av-minimum-height av-minimum-height-custom  container_wrap sidebar_right'  ><div class='container av-section-cont-open' style='height:0px'><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-332'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" id=\"style-css-av-4diupw-e8621f3ab189aa372b2149515c77b888\">\n.hr.av-4diupw-e8621f3ab189aa372b2149515c77b888{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-4diupw-e8621f3ab189aa372b2149515c77b888 hr-invisible  avia-builder-el-8  el_before_av_heading  avia-builder-el-first  '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" id=\"style-css-av-4a0fsk-e928a1d3ca366c67a3b921f839d7ec0a\">\n.av-special-heading.av-4a0fsk-e928a1d3ca366c67a3b921f839d7ec0a{\npadding-bottom:10px;\ncolor:#f76b00;\n}\n.av-special-heading.av-4a0fsk-e928a1d3ca366c67a3b921f839d7ec0a .special-heading-inner-border{\nborder-color:#f76b00;\n}\n<\/style>\n<div  class='av-special-heading av-4a0fsk-e928a1d3ca366c67a3b921f839d7ec0a av-special-heading-h3 custom-color-heading  avia-builder-el-9  el_after_av_hr  el_before_av_textblock  '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >UNE MEDIATION ADAPTEE AUX BESOINS DES ENTREPRISES<\/h3><div class='special-heading-border'><div class='special-heading-inner-border'><\/div><\/div><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  av_inherit_color '   itemprop=\"text\" ><p>Depuis le 1<sup>er<\/sup> janvier 2016, tout vendeur professionnel est tenu d\u2019informer le consommateur de la possibilit\u00e9 de recourir \u00e0 un dispositif de m\u00e9diation comp\u00e9tent en cas de litige (articles <a href=\"https:\/\/www.legifrance.gouv.fr\/affichCodeArticle.do;jsessionid=AD6F368AB1B95224B36906660091A673.tpdila09v_1?idArticle=LEGIARTI000032227008&#038;cidTexte=LEGITEXT000006069565&#038;dateTexte=20160720\">L.211-3<\/a> et\u00a0<a href=\"https:\/\/www.legifrance.gouv.fr\/affichCodeArticle.do?cidTexte=LEGITEXT000006069565&#038;idArticle=LEGIARTI000032224762\">L.616-1<\/a>\u00a0du code de la consommation).<\/p>\n<p><strong>Vous \u00eates adh\u00e9rent de la FEVAD<\/strong><\/p>\n<p>Si votre entreprise vend aux consommateurs et qu\u2019elle est adh\u00e9rente de la F\u00e9d\u00e9ration et du service <span class=\"ui-provider gp b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">M\u00e9diation de la consommation <\/span>FEVAD, elle b\u00e9n\u00e9ficie d\u2019un acc\u00e8s \u00e0 la m\u00e9diation dans les conditions approuv\u00e9es par le Conseil d\u2019Administration. Afin de vous conformer au Code de la consommation, vous devez informer le consommateur sur la possibilit\u00e9 qui lui est offerte de faire appel au service de m\u00e9diation de la FEVAD et de respecter les r\u00e8gles de fonctionnement de la m\u00e9diation, telles que d\u00e9finies par la <a href=\"https:\/\/www.mediateurfevad.fr\/index.php\/la-mediation\/\">Loi<\/a> et la\u00a0<a href=\"https:\/\/www.mediateurfevad.fr\/wp-content\/uploads\/2021\/12\/Charte-Me\u0301diation.pdf\">Charte de la m\u00e9diation du e-commerce FEVAD<\/a>.<\/p>\n<p><strong>Vous n&rsquo;\u00eates pas adh\u00e9rent de la FEVAD<\/strong><\/p>\n<p><u><\/u>Si votre entreprise n&rsquo;est pas adh\u00e9rente de la FEVAD, nous vous invitons \u00e0 vous renseigner sur vos obligations vis-\u00e0-vis de la m\u00e9diation. Si vous souhaitez en savoir plus sur l\u2019adh\u00e9sion \u00e0 la FEVAD, nous vous invitons \u00e0 consulter\u00a0la page d\u2019information sur l\u2019adh\u00e9sion\u00a0en cliquant <a href=\"https:\/\/www.fevad.com\/qui-sommes-nous\/\" target=\"_blank\" rel=\"noopener noreferrer\">ici<\/a>.<\/p>\n<p>Pour toute question relative \u00e0 l\u2019adh\u00e9sion et au service de m\u00e9diation FEVAD, merci de consulter la page <a href=\"https:\/\/www.mediateurfevad.fr\/index.php\/contact\/\">\u00ab\u00a0Contact\u00a0\u00bb<\/a>.<\/p>\n<\/div><\/section>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" id=\"style-css-av-3uotro-06530ecf69cd176f96765d4fbd277c30\">\n.avia-section.av-3uotro-06530ecf69cd176f96765d4fbd277c30{\nbackground-color:#ff6c00;\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.mediateurfevad.fr\/wp-content\/uploads\/2016\/06\/Fotolia_41968793_L-180x180.jpg);\nbackground-position:center 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data-av_icon='\ue812' data-av_iconfont='entypo-fontello'><\/div><h3 class='iconbox_content_title  '  itemprop=\"headline\" >Un service qualifi\u00e9<\/h3><\/header><div class='iconbox_content_container  '  itemprop=\"text\" ><p>Cliquez pour ajouter votre propre texte ici<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><\/div><div id='after_section_4'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-332'><div class='entry-content-wrapper clearfix'>\n\n\n<style type=\"text\/css\" id=\"style-css-av-26o7d0-9d3971ad2f5e35a05e006edd4b76cb17\">\n.av-special-heading.av-26o7d0-9d3971ad2f5e35a05e006edd4b76cb17{\npadding-bottom:10px;\ncolor:#ff6600;\n}\n.av-special-heading.av-26o7d0-9d3971ad2f5e35a05e006edd4b76cb17 .special-heading-inner-border{\nborder-color:#ff6600;\n}\n<\/style>\n<div  class='av-special-heading av-26o7d0-9d3971ad2f5e35a05e006edd4b76cb17 av-special-heading-h3 custom-color-heading  avia-builder-el-21  el_after_av_codeblock  el_before_av_textblock  '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >SE CONNECTER A SON ESPACE MEDIATION<\/h3><div class='special-heading-border'><div class='special-heading-inner-border'><\/div><\/div><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p>Le service <span class=\"ui-provider gp b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">M\u00e9diation de la consommation <\/span>FEVAD met \u00e0 votre disposition un espace d\u00e9di\u00e9 et s\u00e9curis\u00e9 qui permet \u00e0 votre entreprise de r\u00e9pondre aux sollicitations du service de m\u00e9diation et d&rsquo;\u00eatre inform\u00e9 de l&rsquo;\u00e9tat d&rsquo;avancement des \u00e9ventuelles demandes concernant votre entreprise. Pour acc\u00e9der \u00e0 votre espace m\u00e9diation, il vous suffit d&rsquo;indiquer votre identifiant ainsi que le mot de passe communiqu\u00e9 par le service de m\u00e9diation, une fois la demande de m\u00e9diation d\u00e9clar\u00e9e recevable<\/p>\n<\/div><\/section>\n\n<style type=\"text\/css\" id=\"style-css-av-1wwto4-617825a45f9a02256f9e494546154290\">\n.av_promobox.av-1wwto4-617825a45f9a02256f9e494546154290{\nborder-color:#f96c00;\n}\n<\/style>\n<div  class='av_promobox av-1wwto4-617825a45f9a02256f9e494546154290 avia-button-yes  avia-builder-el-23  el_after_av_textblock  el_before_av_codeblock  '><div class='avia-promocontent'><\/p>\n<p style=\"text-align: center;\">Pour acc\u00e9der \u00e0 votre espace m\u00e9diation, cliquez ici et\u00a0indiquer votre identifiant et votre mot de passe<\/p>\n<p>\n<\/div><div  class='avia-button-wrap avia-button-right ' >\n<style type=\"text\/css\" id=\"style-css-av-1wwto4-950dbf91291e03afe59502b1ba03b29f\">\n#top .avia-button.av-1wwto4-950dbf91291e03afe59502b1ba03b29f{\nbackground-color:#03a4e1;\nborder-color:#03a4e1;\ncolor:#fcfcfc;\nborder-style:none;\ntransition:all 0.4s ease-in-out;\n-webkit-transition:all 0.4s ease-in-out;\n-moz-transition:all 0.4s ease-in-out;\n-ms-transition:all 0.4s ease-in-out;\n-o-transition:all 0.4s ease-in-out;\n}\n<\/style>\n<a href='https:\/\/fevad.azurewebsites.net\/authentication\/login' class='avia-button av-1wwto4-950dbf91291e03afe59502b1ba03b29f avia-icon_select-no avia-size-small avia-position-right ' target=\"_blank\" rel=\"noopener noreferrer\"><span class='avia_iconbox_title' >acc\u00e9der \u00e0 votre compte<\/span><\/a><\/div><\/div>\n\n\n<style type=\"text\/css\" id=\"style-css-av-1mrvjw-fcc2eeb78654a4c76bb28917b8948d03\">\n.av-special-heading.av-1mrvjw-fcc2eeb78654a4c76bb28917b8948d03{\npadding-bottom:14px;\ncolor:#f27100;\n}\n.av-special-heading.av-1mrvjw-fcc2eeb78654a4c76bb28917b8948d03 .special-heading-inner-border{\nborder-color:#f27100;\n}\n<\/style>\n<div  class='av-special-heading av-1mrvjw-fcc2eeb78654a4c76bb28917b8948d03 av-special-heading-h3 custom-color-heading  avia-builder-el-25  el_after_av_codeblock  el_before_av_toggle_container  '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >FAQ Entreprises<\/h3><div class='special-heading-border'><div class='special-heading-inner-border'><\/div><\/div><\/div>\n<div  class='togglecontainer av-1dbcak-d6e2f61352b68077d81545c45d68ceab  avia-builder-el-26  el_after_av_heading  avia-builder-el-last  toggle_close_all ' >\n<section class='av_toggle_section av-1a2kl8-ddf2d2e9433bd199e0cd7b3e4ae0514b'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p data-fake-id='#toggle-id-1' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1'>En tant qu\u2019entreprise, puis-je saisir le service de m\u00e9diation en cas de litige avec un de mes clients ? <span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Non, la Loi pr\u00e9voit que seul le consommateur peut saisir un dispositif de m\u00e9diation en cas de litige.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-10fuc4-68c635d629aff7eef140338342740f2c'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p data-fake-id='#toggle-id-2' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2'>Le co\u00fbt de la m\u00e9diation est-il compris dans la cotisation r\u00e9gl\u00e9e par l\u2019entreprise?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Le l\u00e9gislateur a souhait\u00e9 que la m\u00e9diation soit toujours gratuite pour le consommateur et ce, en toutes circonstances. Le co\u00fbt de la m\u00e9diation est donc enti\u00e8rement \u00e0 la charge de l\u2019entreprise, et ce ind\u00e9pendamment du r\u00e9sultat de la m\u00e9diation.<\/p>\n<p>Afin d\u2019optimiser les co\u00fbts de mise en \u0153uvre de la m\u00e9diation, la FEVAD a d\u00e9cid\u00e9, en accord avec son Conseil d\u2019administration et apr\u00e8s adoption par l\u2019Assembl\u00e9e g\u00e9n\u00e9rale, de mutualiser les principaux co\u00fbts li\u00e9s \u00e0 la m\u00e9diation, en les r\u00e9partissant entre l\u2019ensemble de ses adh\u00e9rents. Ainsi, tout adh\u00e9rent \u00e0 la FEVAD b\u00e9n\u00e9ficie du m\u00eame service de m\u00e9diation, pour un nombre de cas raisonnables par ann\u00e9e calendaire, et ce quel que soit le montant de sa cotisation. Les cas les plus complexes donnent lieu \u00e0 une facturation suppl\u00e9mentaire sur la base du tarif forfaitaire en vigueur, et ce ind\u00e9pendamment du r\u00e9sultat de la m\u00e9diation.<\/p>\n<p>Par ailleurs, en tant qu\u2019adh\u00e9rent de la FEVAD, vous pouvez d\u00e9cider de recourir au service <span class=\"ui-provider gp b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">M\u00e9diation de la consommation <\/span>FEVAD pour vos litiges de consommation issus de vos magasins physiques, en plus de vos litiges issus de votre site internet, afin de ne communiquer qu\u2019un seul et m\u00eame m\u00e9diateur comp\u00e9tent \u00e0 vos consommateurs. L\u2019extension du champ d\u2019intervention du M\u00e9diateur ne se fait qu\u2019\u00e0 la demande expresse de l\u2019entreprise. Un co\u00fbt suppl\u00e9mentaire pour la prise en charge de ces cas est pr\u00e9vu.<\/p>\n<p>Pour plus d\u2019informations sur les co\u00fbts de l\u2019adh\u00e9sion, du co\u00fbt pour la prise en charge des litiges magasins et du co\u00fbt forfaitaire en vigueur pour les cas complexes : <a href=\"mailto:contact@fevad.com\">mediateurduecommerce@fevad.com<\/a>.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-yh4t8-3cb6994e60cdf0d99e1fbe23a262757d'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p data-fake-id='#toggle-id-3' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3'>Quelle diff\u00e9rence entre le service M\u00e9diation de la consommation FEVAD et le service de r\u00e9clamations qui \u00e9tait propos\u00e9 par la FEVAD ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>La FEVAD s&rsquo;int\u00e9resse depuis longtemps au m\u00e9canisme de r\u00e8glement alternatif des litiges. Ainsi, pendant plus de 40 ans, elle a permis aux consommateurs qui rencontraient un litige avec une entreprise adh\u00e9rente de saisir le service de r\u00e9clamations. L&rsquo;intervention de la FEVAD a permis de r\u00e9gler un tr\u00e8s grand nombre de litiges au cours de cette p\u00e9riode. En 2012, la FEVAD a d\u00e9cid\u00e9 de moderniser son service de r\u00e9clamations afin de le mettre progressivement au niveau des standards exig\u00e9s par la nouvelle r\u00e9glementation entr\u00e9e en vigueur le 1er janvier 2016, tout en s&rsquo;appuyant sur son exp\u00e9rience en mati\u00e8re de r\u00e8glement amiable des litiges de consommation. Le nouveau service <span class=\"ui-provider gp b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">M\u00e9diation de la consommation <\/span>FEVAD a donc pour objectif de r\u00e9pondre \u00e0 l&rsquo;ensemble des nouvelles dispositions \u00e9dict\u00e9es par la Loi.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-p22sk-d9a228839437d4ebfb5fc5c2e60e1750'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p data-fake-id='#toggle-id-4' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4'>Pour la r\u00e9solution des litiges, suis-je oblig\u00e9 d\u2019accepter et de mettre en \u0153uvre la solution propos\u00e9e par le service du M\u00e9diateur ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Non, la m\u00e9diation est un processus de r\u00e9solution amiable des diff\u00e9rends et il est volontaire. Le M\u00e9diateur n\u2019est pas un juge et n\u2019apporte pas d\u2019opinion sur les cas. La solution propos\u00e9e peut, d\u2019ailleurs, diff\u00e9rer d\u2019une d\u00e9cision judiciaire. Le service du M\u00e9diateur appr\u00e9cie chaque demande de m\u00e9diation de mani\u00e8re individuelle en se fondant sur le droit et sur l\u2019\u00e9quit\u00e9.<\/p>\n<p>Si vous souhaitez ne pas mettre en \u0153uvre la solution propos\u00e9e, vous en avez le droit (tout comme le consommateur d\u2019ailleurs). Vous devrez alors le justifier par \u00e9crit, au service du M\u00e9diateur.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lfzx8-45c52a23bb2354f329165235036d8b11'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p data-fake-id='#toggle-id-5' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-5'>Quelles sont mes obligations vis-\u00e0-vis de la m\u00e9diation ?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Le d\u00e9tail de vos obligations se trouve dans la Charte de <span class=\"ui-provider gp b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">M\u00e9diation de la consommation <\/span>FEVAD que nous vous invitons \u00e0 consulter <a href=\"https:\/\/www.mediateurfevad.fr\/wp-content\/uploads\/2017\/10\/Charte-de-m\u00e9diation_VF_oct2017-2.pdf\">ici<\/a>.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-euijg-c8259399bebc44e05885e0871aaa5b8c'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p data-fake-id='#toggle-id-6' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-6'>Je n\u2019arrive pas \u00e0 acc\u00e9der \u00e0 mon espace de m\u00e9diation, que faire ? <span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-6' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Si jamais vous n&rsquo;arrivez pas \u00e0 acc\u00e9der \u00e0 votre espace de m\u00e9diation avec toutes vos demandes de m\u00e9diation, n&rsquo;h\u00e9sitez pas \u00e0 nous contacter par mail \u00e0 mediateurduecommerce@fevad.com.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-70ij8-ade9b12960a51aaf3edba6e42dff2772'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{Tout} \"  ><p data-fake-id='#toggle-id-7' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-7'>Quelles informations dois-je communiquer aux consommateurs ? <span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-7' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Le service <span class=\"ui-provider gp b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">M\u00e9diation de la consommation <\/span>FEVAD a \u00e9labor\u00e9 une <strong>mention type<\/strong> \u00e0 inclure, notamment, dans vos CGV. Cette mention type n&rsquo;est utilisable que si vous \u00eates adh\u00e9rent de la FEVAD et que vous b\u00e9n\u00e9ficiez du service de m\u00e9diation.<\/p>\n<p>\u00ab\u00a0<i>Conform\u00e9ment aux dispositions du Code de la consommation concernant le r\u00e8glement amiable des litiges, <\/i><b><i>XXX<\/i><\/b><i> adh\u00e8re au Service <span class=\"ui-provider gp b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">M\u00e9diation de la consommation <\/span>FEVAD (F\u00e9d\u00e9ration du e-commerce et de la vente \u00e0 distance) dont les coordonn\u00e9es sont les suivantes :<\/i>BP 20015 \u2013 75362 PARIS CEDEX 8 <i>\u2013 <\/i><i><a href=\"https:\/\/www.mediateurfevad.fr\/\">https:\/\/www.mediateurfevad.fr<\/a><\/i><i>. Apr\u00e8s d\u00e9marche pr\u00e9alable \u00e9crite des consommateurs vis-\u00e0-vis de <\/i><b><i>XXX<\/i><\/b><i>, le Service du M\u00e9diateur peut \u00eatre saisi pour tout litige de consommation dont le r\u00e8glement n\u2019aurait pas abouti. Pour conna\u00eetre les modalit\u00e9s de saisine du M\u00e9diateur, cliquer <\/i><i><a href=\"https:\/\/www.mediateurfevad.fr\/index.php\/espace-consommateur\/\">ici<\/a><\/i><i>.\u00a0<\/i>\u00bb<\/p>\n<section id=\"portfoliobox-3\" class=\"widget clearfix newsbox\"><\/section>\n<p>Par ailleurs, <strong>en tant qu&rsquo;e-commer\u00e7ant<\/strong>, pour vos litiges de consommation nationaux et transfronti\u00e8res, en sus de la mention type de m\u00e9diation, et conform\u00e9ment au r\u00e8glement europ\u00e9en du 21 mai 2013 sur le r\u00e8glement extrajudiciaire des litiges, il est obligatoire d&rsquo;indiquer le <strong>lien vers la plateforme en ligne de r\u00e9solution des litiges de la Commission europ\u00e9enne<\/strong>\u00a0: <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home.show&#038;lng=FR\">https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home.show&#038;lng=FR<\/a>.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-332","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.mediateurfevad.fr\/index.php\/wp-json\/wp\/v2\/pages\/332","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mediateurfevad.fr\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mediateurfevad.fr\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mediateurfevad.fr\/index.php\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mediateurfevad.fr\/index.php\/wp-json\/wp\/v2\/comments?post=332"}],"version-history":[{"count":164,"href":"https:\/\/www.mediateurfevad.fr\/index.php\/wp-json\/wp\/v2\/pages\/332\/revisions"}],"predecessor-version":[{"id":1704,"href":"https:\/\/www.mediateurfevad.fr\/index.php\/wp-json\/wp\/v2\/pages\/332\/revisions\/1704"}],"wp:attachment":[{"href":"https:\/\/www.mediateurfevad.fr\/index.php\/wp-json\/wp\/v2\/media?parent=332"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}